Dr. Glenn Rosenbluth is the Director of Quality and Safety Programs for UCSF’s Office of Graduate Medical Education. His particular interest is engaging residents and fellows in hospital-wide quality and safety initiatives. We had the opportunity to ask questions around his experiences with handoff research and driving the associated workflow changes.

Kelly Hancock is the executive chief nursing officer for Cleveland Clinic health system, and chief nursing officer for Cleveland Clinic main campus. With a background in nursing, Hancock understands firsthand the struggles that frontline caregivers face, and has taken the initiative to adopt programs such as LEAD (Leadership, Enrichment and Dialog) to build a supportive and collaborative culture at Cleveland Clinic.